Refund policy

11. The right to withdraw from the contract of sale, the procedure for returning and exchanging goods

11.1. The right to withdraw from the contract of sale

11.1.1. The Buyer has the right to withdraw from the contract of sale of goods by notifying the Seller within 14 (fourteen) days without giving a reason. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer shall notify the Seller of the withdrawal from the sales contract in one of the following ways: by filling in a model withdrawal form or by making a clear statement setting out his decision to withdraw from the contract. Notice of withdrawal is sent by e-mail. By e-mail info@topmix.lt Upon receipt of the Buyer's notification, the Seller shall immediately send an acknowledgment of receipt of the notification.

11.1.3. The term of 14 (fourteen) days provided for the exercise of the right to withdraw from the sales contract is calculated as follows: a. when a contract of sale is concluded, from the date on which the Buyer or a person specified by him, other than the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately - from the day when the Buyer or a person specified by him, except for the carrier, receives the last product; c. if the goods are delivered in different lots or parts, from the day when the Buyer or a person specified by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, from the date on which the Buyer or a person specified by him, other than the carrier, receives the first goods.

11.1.4. If the Buyer has withdrawn from the purchase and sale agreement before the goods have been delivered to him, the Seller shall formalize such withdrawal of the Buyer as a rejection of the order and inform the Buyer accordingly at the e-mail address specified by him.

11.1.5. If the Buyer has withdrawn from the sale and purchase agreement after the goods have already been delivered or has withdrawn it, the provisions provided for in Clause 11.6 of the Rules shall apply.

11.2. The seller has an additional money back guarantee

11.2.1. After 14 (fourteen) but not 30 (thirty) days from the date of delivery or collection of the goods, the Buyer has the right to use the additional money back guarantee provided by the Seller to the Buyer, if all returned goods are with authentic labels, protective bags and original packaging. the packaging is not damaged, i. the goods have not lost their appearance as sold.

11.2.2. The Buyer must notify about the intention to use this guarantee within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer. The message is sent by e-mail. by e-mail info@topmix.lt, the notification must indicate the returned goods.

11.2.3. If the notification is made within 14 (fourteen) calendar days from the day of delivery of the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.

11.2.4. If the notice is given after the expiry of the period of 14 (fourteen) calendar days, but not later than within 30 (thirty) calendar days from the date of delivery of the goods to the Buyer, the Buyer shall bear all costs and risks related to the return of the goods. In all cases, the product must be returned to topmix.lt before the end of the 30 (thirty) calendar day period from the date of delivery or collection of the product.

11.2.5. The seller's additional money back guarantee is not available if the following items are ordered:

11.2.5.1. gift cards;
11.2.5.2. packaged goods which have been unpacked after delivery and which are unfit for return for health or hygiene reasons;
11.2.5.3. baby clothes;
11.2.5.4. toys, baby toys, baby care products;
11.2.5.5. the goods, which have been manufactured according to the individual order of the Buyer or are obviously adapted to it, or which, due to their nature, can no longer be returned to the Buyer due to loss of goods, are perishable or expire;
11.2.5.6. N-18 range products;
11.2.5.7. Footwear;
11.2.5.8. Clothing.

11.2.6. The procedure for returning goods and money is provided in Clause 11.6 of the Rules.

11.3. Rules for the exchange and return of goods of appropriate quality

11.3.1. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness within 14 (fourteen) days from the day of delivery of the goods to him. If there is a price difference during the exchange of the goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer's notice of wish to exercise the right provided for in this clause of the Rules with the specified returned goods shall be sent by e-mail. email info@topmix.lt
11.3.2. If the Buyer does not like the shape, size, color, model or completeness of the purchased goods, the goods will be replaced and returned in accordance with the 2014 July 22 by resolution no. 738 approved "Retail Regulations". Within the term provided for in Clause 11.3.1 of the Rules, the Buyer has the right to replace and return all goods that are not included in the following list:

11.3.2.1. tobacco and tobacco products;
11.3.2.2. perfumery, cosmetic or toilet preparations;
11.3.2.3. photographic and cinematographic goods;
11.3.2.4. printed books, reproductions and other articles of the printing industry;
11.3.2.5. fabrics;
11.3.2.6. carpet floor coverings, except carpets and rugs;
11.3.2.7. knitted underwear for men, boys, women or girls;
11.3.2.8. baby clothes;
11.3.2.9. tights, socks, stockings and similar articles;
11.3.2.10. sewn men 's, boys', girls 'or girls' singlets and other vests, nightdresses and similar articles;
11.3.2.11. bras, waistcoats, corsets and similar articles;
11.3.2.12. pearls, precious stones, precious metals and articles thereof, except imitation jewelery;
11.3.2.13. machines and mechanical appliances;
11.3.2.14. electric machines and apparatus, sound recorders and reproducers, and television image and sound recorders and reproducers;
11.3.2.15. land vehicles
11.3.2.16. ships, boats and floating structures
11.3.2.17. optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus;
11.3.2.18. watches;
11.3.2.19. music instruments;
11.3.2.20. weapons and ammunition;
11.3.2.21. furniture, bedding, lamps;
11.3.2.22. toys, games, except sports and fishing requisites;
11.3.2.23. works of art, collectors' items and antiques;
11.3.2.24. plants, animals and foodstuffs of appropriate quality;
11.3.2.25. weighing and measuring goods which have been specially prepared, cut, sliced or the like at the request of the consumer.

11.3.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he shall return the money paid for the product to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of wish to exercise this right, and if the Product is not returned to the Seller, the term provided in this paragraph shall be calculated from the day of return.

11.3.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.3.5. The procedure for returning goods and money is provided in Clause 11.6 of the Rules.

11.4. Rules for exchange and return of goods of poor quality

11.4.1. Defects in the sold goods are eliminated, low-quality goods are replaced and returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.

11.4.2. If the Buyer has purchased goods of incorrect quality and has indicated this in the delivery-acceptance document (if not indicated, the provisions of Clause 11.3 of the Rules apply) or the goods are defective due to a manufacturing defect or non-compliance with the manufacturer's specifications, the Buyer may return the goods and may, at its option, require:

11.4.2.1. that the Seller eliminates the defects of the goods free of charge within a reasonable time, if the defects can be eliminated;

11.4.2.2. to reduce the purchase price accordingly;

11.4.2.3. that the product is replaced by an analogous product of suitable quality, except in cases when the defects are minor or they are caused by the fault of the Buyer;

11.4.2.4. to return the price paid and to withdraw from the sales contract when the sale of goods of poor quality is a material breach of the order.

11.4.3. The Buyer may choose only one of the remedies provided for in Clause 11.4.2 of the Rules. The Buyer must make his choice when returning the product. If the Seller does not have the opportunity to implement the method provided for in Clause 11.4.2, the Seller shall offer an alternative method provided for in Clause 11.4.2. The buyer has no right to change the chosen method of redress. The buyer has no right to terminate the contract of sale if the defect in the goods is insignificant.

11.4.4. In order for the buyer to return the goods, the following conditions must be met:

11.4.4.1. notify the Seller by e-mail. by e-mail info@topmix.lt, the returned goods must be indicated in the notification;

11.4.4.2. to submit a document for the purchase of goods, a warranty card (if it has been issued);

11.4.4.3. submit a free-form application.

11.4.5. The Buyer may exercise the right to return goods of unsatisfactory quality within the term of its quality guarantee specified in the document of purchase of goods.

11.4.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in the Rules.

11.4.7. The Buyer must pay for the delivery costs and the return costs, and the Seller, convinced that the goods have been returned due to improper quality, must return the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. When returning the goods, Clause 11.6 of the Rules shall be followed.

11.4.8. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the goods of incorrect quality, and if the goods are not returned to the Seller, the term provided for in this clause shall be calculated from the day of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.4.9. Non-refundable goods that have been intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules for the use or storage of the goods have been violated or the goods have been misused or misused .

11.4.10. Separate rules for the return of goods of poor quality may be provided in the warranty cards (guarantees) provided with them.

11.5. Replacement and return of goods upon delivery of other goods

11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) working days, inform the Seller by e-mail. email info@topmix.lt or call the phone number +370 685 37222The seller undertakes to pick up such goods at his own expense and replace them with suitable goods. In case the Seller does not have the ordered goods, he returns the money paid for the goods to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of withdrawal from the contract, and if the Product is not returned to the Seller, the term provided for in this clause shall be calculated from the day of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.5.2. The procedure for returning goods and money is provided in Clause 11.6 of the Rules.

11.6. Procedure for return of goods and money

11.6.1. For goods purchased from topmix.lt Partners, the Buyer must contact directly the specific topmix.lt Partner from whom the product was purchased.

11.6.2. The Buyer may exercise the right to return the goods only if the time limit for returning the goods has not expired. When returning the goods 11.1. -11.3. Additional requirements apply in the cases set out in points 1 to 4: the goods have not been damaged or substantially altered in appearance, nor have they been used - all returned goods must bear authentic labels, protective bags and original packaging.

11.6.3. All gifts that were given with the purchased product must be returned at the same time, unless the purchased product is returned due to defects in its quality, and gifts accompanied by its nature within the period from the purchase of the product to the date of defect of the product. such gifts have been consumed or have expired.

11.6.4. When returning the goods, the Buyer must indicate the address of the sender and pack the goods properly so that they are not damaged during shipment. The seller will not refund money for goods that were damaged at the time of shipment. The seller is not responsible for parcels that have been shipped improperly packaged with an incorrect address, or if the parcels were lost or damaged during shipment.

11.6.5. If the Buyer has purchased a set of goods from topmix.lt, he must return the entire set of goods to the Seller, i.e. The buyer has the right to return the goods only in respect of all the goods in the set. In the event that at least one of the goods in the set does not meet the requirements set forth in Clause 11.6.2 of the Rules, the Seller has the right to refuse to accept the return of the entire set of goods.

11.6.6. After exercising the rights provided for in clauses 11.1-11.5 of the Rules, the Buyer must fulfill the requirements for the return of goods provided for in the Rules and follow the procedure provided therein.

11.6.7. The Buyer may return the Goods by delivering them to the Seller's stores, returning them by courier or sending them by post. The goods must be returned to the Seller at the address indicated in the confirmation of receipt of the notice of withdrawal sent by the Seller to the Buyer. The procedure and conditions for the delivery of heavy goods (to assess, change, repair or return the quality of the goods) to the Seller shall be agreed between the Buyer and the Seller by telephone or e-mail. e-mail info@topmix.lt or the Buyer delivers them to the Kaunas Store.

11.6.8. If the product has been delivered to the Buyer's home by the Seller and it is not possible to return it to one of the following waysThe Seller must collect the goods from the Buyer at his own expense.

11.6.9. If the Buyer has exercised the rights established in clauses 11.1, 11.3-11.5 of the Rules, the money shall be returned to him within 14 (fourteen) calendar days after the Seller has received the Buyer's notice, and if the Buyer has not returned the goods to the Seller . If the Buyer has used the additional money back guarantee, he is subject to a 30 (thirty) calendar day money back period, calculated from the day the goods are returned to the Seller.

11.6.10. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.

11.6.11. After exercising the rights established in clauses 11.1.-11.3 of the Rules, the Buyer shall be refunded: the price of the goods, the administrative fee, if any, the costs of delivery of the goods. After exercising the rights established in clauses 11.4-11.5 of the Rules, the Buyer shall be reimbursed: the price of the goods, the administrative fee, if any, the costs of delivery of the goods, the costs of returning the goods.

11.6.12. If the Buyer has chosen a delivery method other than the one offered by the Seller, the costs of the other delivery method chosen by the Buyer in excess of the costs of this method shall be non-refundable.

11.6.13. The Seller has the right not to return the amounts paid by the consumer until the goods have been returned to the Seller and have been checked for compliance with Clause 11.6.2 of the Rules.

11.6.14. If there is a price difference during the exchange of the goods, the Buyer must pay the Seller according to the recalculated prices.